Tuesday, April 24, 2018 - 9:15am to 10:15am

911 - Do You Have an Emergency?  Creating and Using Dispatch Protocols Even When You Have No Direct Control Over Dispatch

Proper “emergency” ambulance billing hinges on having in place comprehensive dispatch protocols and response determinants that distinguish between the “level of response” and the “mode of response” to ensure compliance with Medicare regulations.  Proper dispatch protocols coupled with obtaining the right information from the reporting party are critical to getting the “right vehicle, to the right patient, at the right time.”  This session will walk you through the steps to develop dispatch protocols that address the compliance concerns related to “emergency response” and “ALS-1E” billing, including how to implement medically-approved “response determinants.”  Compliant dispatch protocols and response determinants can help keep you out from under the Medicare audit microscope – even where your EMS agency is not directly responsible for the actual dispatch.