Are your staff spending more “face time” on Facebook than with your patients? Are you reacting to hundreds of e-mails a day and not personally interacting with others? In our electronically driven world, distractions are everywhere and consume our very being and interfere with our work. In this engaging session, Steve Wirth will review the “Top 5 Distractors” that impede our ability to focus on our work, care for our patients, properly process claims, and to get the work done accurately, efficiently, and safely. We will discuss proven risk management leadership strategies for getting your front-line staff to remain focused on the patient and the mission – without causing a major revolt! These “distraction destroying” strategies for effective leadership will also help make you a more responsive EMS leader and can lead to improved job satisfaction as an added benefit.