Millennials are now the dominant age group in the EMS workplace. Millennials bring new expectations with them and the EMS leadership challenge is to meet and surpass those expectations if you want to reduce your staffing problems and obtain and keep good people. Work-life balance is a high priority for this generation, and a critical factor when seeking (or leaving) employment. This eye-opening session will describe the top 5 attributes that many workers of the millennial generation share. We will identify how EMS leaders can tap into those attributes to enhance work performance and job satisfaction. And now millennials are moving into EMS leadership positions! So we’ll flip the coin and discuss 5 specific leadership behaviors that the new “millennial managers” can exhibit to help win acceptance, respect, and trust among both their millennial peers as well as members of the other generational cohorts in the EMS workplace.